Support

Last updated: October 8, 2026

Frequently asked questions

How do I control my snake?

Put a finger anywhere on the screen and slide it in the direction you want to go. Put a second finger down to boost — boosting costs a little length.

What is the crown?

The longest snake in the arena wears the crown and appears on everyone's map. If the king reaches 5000 they become the round's champion. Topple the king and the crown can be yours.

How do I keep my progress on a new phone?

Open your profile and tap Google (or Sign in with Apple on iPhone) to link your account. On the new phone, do the same with the same account. A Google account works on both Android and iPhone.

I can't connect to the game.

Check your internet connection and try again. If the problem continues, write to us with your player name.

How do I use a gift code?

Open the shop, type the code into the field above the skins and tap the check mark.

Purchases and refunds

I bought something but did not get it.

Close the game and open it again: unfinished purchases are completed when the game starts. If the payment is still pending (for example a cash or bank payment, or waiting for a parent's approval), your item arrives as soon as it is completed. If it still does not show up, write to us with your order number (Google Play: it starts with GPA and is in the purchase e-mail; App Store: the order ID in Apple's receipt e-mail).

Do I keep my purchases on a new phone?

Yes, if your account is linked to Google or Apple: purchases belong to your Spiralis account, not to the phone. Link your account in your profile before you change phones.

I reinstalled the Game on my iPhone. Where are my purchases?

Sign in again with the same Apple or Google account in your profile. Skins and No Ads bought on the App Store can also be brought back with Restore purchases at the bottom of the shop.

How do I ask for a refund?

Android: within 48 hours of buying, ask Google Play directly: in the Play Store app open your profile picture → Payments & subscriptions → Budget & history, choose the order and tap Report a problem. After 48 hours, write to us with your order number and we will look at your request.

iPhone: refunds are decided by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and request a refund.

Refunded items are removed from your account.

Contact us

Write to [email protected]. Please include your player name and your phone model.